• Customer Centric Companies
    Work with ContextEngage
    Increase CX while Reducing
    Support Costs by Over 30%!
    ► Boost Customer success and engagement
    ► Improve support team performance
    ► Merge personal with automatic to help
        customers and employees
    Zendesk & Paligo Resellers. CX Experts
  • Effortless
    Can your customers
    get quick answers to their questions?
    Reduce customer queries by up to 70%. Self-service saves time and money
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  • We Help

    Official Partners:

    Unique Pricing

ContextEngage with Us

We increase your customer loyalty and sales
with our vast knowledge of
customer experience and support

These are common successes achieved by our customers, similar in all industries:

  • Reduce spiralling support costs while improving support performance
  • Place quality (self-service) help content where customers most need it (reduce customer effort and they will use your content and stay loyal)
  • Combine automatic with personal to help customers and employees
  • Integrate with other company apps such as CRM, ERP and user sync with product

Must read: If you are already using a Support CRM or checking out a new solution, read our article about how your should be utilizing your investment - Are you Making the Most of your Support CRM?

We do as we preach
This website was actually built inside the Zendesk Help Center!

See the rest of our Portfolio for further examples

Small Selection of Our Customers

Your Business - What Can we do for you

Listen to our Customers

Our Services - How we do it

Why Work With ContextEngage

Zendesk and Paligo are great products with their own excellent customer service. However, we add an extra level with our services, expertise and actual business oriented sales process.

Our Pricing

We offer unique pricing when combining products and services. Chat with us and we will explain.

You can check out our useful Zendesk pricing and order form here - Pricing and Order Form.
You can also use it for calculating prices without submitting the form.

Zendesk Paligo Our Apps
License Costs
Monthly cost, annual payment
Bulk discounts available
• Team, $19
• Professional, $49
• Enterprise, $99
• Elite, $99
Full breakdown with Zendesk Talk and Chat here
• Solo, $79
• Small Team, $129
• Professional, $199
• Business, $259
Full breakdown here
• ContextTranslate, $2 per actual Zendesk agent
• Flare2Zendesk, $3 per actual Zendesk agent
Zendesk Add-ons
Contact us for details and pricing
• Productivity Pack
• Light Agents
• Customer Lists, NPS Surveys
• High Volume API
• Advanced Security
• Data Center Location
Onboarding and Training
Prices vary per region
Speak to us, recommended 10 hours Speak to us, recommended 10 hours Use our Help Center articles,
$250 for Help with intiial Flare2Zendesk setup, if needed
People services:
• CX Consultancy
• Creating your customer journey map
• Writing content in your Help Center
• Training and workshops
Talk to us Talk to us Talk to us
NEXT STEPS Chat with us now Chat with us now Chat with us now

Our Portfolio

Check out some of the Zendesk Help Centers we have created. We can help you to:

  • Design your Help Center
  • Implement the design inside the Help Center
  • Plugins to add functionality such as popouts, expandable sections, navigation menu and more
  • Create the content architecture so you know what and where to write
  • Write the actual content

Check out our ContextEngage Apps

ContextTranslate App

The quick way to translate and backup your Help Center

ContextTranslate Banner

ContextTranslate speeds up the process of LOCALIZING and BACKING UP the content in your Zendesk Help Center. Rather than individually update each article translation individually, update everything in one go using the ContextTranslate app.

Price is $2 per Zendesk agent. Contact us regarding installation until the app is on the Zendesk marketplace. App is free when purchasing Zendesk licenses from ContextEngage.

Coming to the Zendesk marketplace soon. Contact us directly if you can't wait and we'll provide it as a private Zendesk app.

Flare-2-Zendesk App

Top authoring in Madcap Flare, perfect delivery in Zendesk

Flare-2-Zendesk allows you to author in Madcap Flare and push delivery content into your Zendesk Help Center. Our app performs the process in seconds, saving you potentially hours of work. These are some of the benefits of combining these 2 excellent applications.

  • Advanced Authoring in Flare
  • Single Sourcing
  • Full Self-Service Channel and ticket deflection
  • Customer Support Integration

Price is $3 per Zendesk agent. Contact us regarding purchase. App is free when purchasing Zendesk licenses from ContextEngage.

See this article for more details.

Download the 1st chapter for free of The Unforgettable Customer Experience, written by our own XO Richard Kimber.

About Us

ContextEngage have two offices - Liverpool, UK and Bet Shemesh, Israel. We serve worldwide.

Steve Wiseman, CEO

Born in Liverpool, UK and residing in Israel, Steve is an expert in a number of areas. Specializing in the world of content, Steve has run Context for over 15 years providing technical and marketing content solutions. Customers range from Microsoft and Intel to the smallest of startups.

Now also an expert in deploying solutions to help clients have an amazing experience with their own customers. Using his vast business experience, Steve concentrates on the business aspect of the implementation before getting into the technical side. His emphasis has always been on matching the business goals. Technology is the tool to make it happen.

Richard Kimber, XO

With over two decades of commercial and customer experience, and specialisation in measuring customer satisfaction and loyalty, Richard’s experience of business measurement, metrics and analysis allows him to identify, target and improve those areas in a business that make the largest impact to customers, colleagues, business process and the bottom line.

Richard is a companion member of The Institute of Customer Service and is visiting guest lecturer on customer experience at Huddersfield Business School. He is also the author of “The unforgettable customer experience: win customers, keep customers”.