• Engaging
    Energizing Customer Engagement
    The following is all true:
    • Reduce your support costs by 30%!!
    • Top industry-level consultancy to
      design, improve and implement
    • Zendesk resellers, best product to
      make it happen
    • Best thing you can do for your customers
    Zendesk Resellers and CX Experts
  • Effortless
    Can your customers
    get quick answers to their questions?
    Reduce customer queries by up to 70%. Self-service saves time and money
    Image 2
    Image 3
    Image 4
    Image 5
    Image 6
    Image 7
    Image 9
    Image 10
    Image 11
    Image 12
    Image 13
  • Expertize
    Do your support

    tools actually help

    your customers?
    Implement the best tools for managing your customer interactions.
    Context are partners with Zendesk, Zopim and RevampCRM.

    Official Partners:

    Unique Pricing

ContextEngage with Us

Create the perfect combination of growing
Customer Satisfaction, Loyalty and Sales

Our products and services will make a difference in the following areas of your company: 

  • Customer Service
  • Internal IT
  • Human Resources

In other words, we help in any area where you need to answer enquiries in a proactive and efficient manner for ensuring terrific customer and employee relationships. 

Must read: If you are already using a Support CRM or checking out a new solution, read our article about how your should be utilizing your investment - Are you Making the Most of your Support CRM?

Chat with us for unique Zendesk pricing, Self-Service solutions, and CX strategy consulting

So you know: We built this site inside Zendesk itself. Did you realise it was possible?

Small Selection of Our Customers

Your Business - What Can we do for you

Listen to our Customers

Our Services - How we do it

Why Purchase Zendesk with us

Zendesk is a great product with its own excellent customer service. However, we add an extra level with our services, expertise and customer-focused sales process.

With ContextEngage you receive award-winning Zendesk PLUS:

Our Zendesk Pricing

We have a unique pricing structure. See our special offers below.
Built to save as your company grows.

You can check out our useful pricing and order form here - Pricing and Order Form.
You can also use it for calculating prices without submitting the form.

Type of Engagement Minimal Sales Engagement (you initiated contact with us) Full Sales Engagement Full Sales Engagement. Licence purchases exceed $70K, £53K pa
Guaranteed Discount
Please note: Discounts only if not already engaged in an active sales process with Zendesk
Discount off regular license prices Cumulative discount after each completed year Unique discount per account
6 hours free implementation
Help Center Design and Implementation
(Estimate only. Price depends on actual requirements)
£1140 - £1520
£1140 - £1520
When license purchase exceeds $15K pa $500 discount on a designed & integrated Help Center $500 discount on a designed & integrated Help Center
3 hours free implementation
When license purchase exceeds $40K pa $1000 discount on a designed & integrated Help Center $1000 discount on a designed & integrated Help Center
6 hours free implementation
People services:
• CX Consultancy
• Creating your customer journey map
• Writing content in your Help Center
• Training and workshops
Talk to us Talk to us Talk to us
NEXT STEPS Chat with us now Chat with us now Chat with us now

Our Portfolio

Check out some of the Zendesk Help Centers we have created. We can help you to:

  • Design your Help Center
  • Implement the design inside the Help Center
  • Plugins to add functionality such as popouts, expandable sections, navigation menu and more
  • Create the content architecture so you know what and where to write
  • Write the actual content

Check out our ContextEngage Apps

ContextTranslate App

The quick way to translate and backup your Help Center

ContextTranslate Banner

ContextTranslate speeds up the process of LOCALIZING and BACKING UP the content in your Zendesk Help Center. Rather than individually update each article translation individually, update everything in one go using the ContextTranslate app.

Price is $2 per Zendesk agent. Contact us regarding installation until the app is on the Zendesk marketplace. App is free when purchasing Zendesk licenses from ContextEngage.

Coming to the Zendesk marketplace soon. Contact us directly if you can't wait and we'll provide it as a private Zendesk app.

Flare-2-Zendesk App

Top authoring in Madcap Flare, perfect delivery in Zendesk

Flare-2-Zendesk allows you to author in Madcap Flare and push delivery content into your Zendesk Help Center. Our app performs the process in seconds, saving you potentially hours of work. These are some of the benefits of combining these 2 excellent applications.

  • Advanced Authoring in Flare
  • Single Sourcing
  • Full Self-Service Channel and ticket deflection
  • Customer Support Integration

Price is $3 per Zendesk agent. Contact us regarding purchase. App is free when purchasing Zendesk licenses from ContextEngage.

See this article for more details.

Download the 1st chapter for free of The Unforgettable Customer Experience, written by our own XO Richard Kimber.

About Us

ContextEngage have two offices - Liverpool, UK and Bet Shemesh, Israel. We serve worldwide.

Steve Wiseman, CEO

Born in Liverpool, UK and residing in Israel, Steve is an expert in a number of areas. Specializing in the world of content, Steve has run Context for over 15 years providing technical and marketing content solutions. Customers range from Microsoft and Intel to the smallest of startups.

Now also an expert in deploying solutions to help clients have an amazing experience with their own customers. Using his vast business experience, Steve concentrates on the business aspect of the implementation before getting into the technical side. His emphasis has always been on matching the business goals. Technology is the tool to make it happen.

Richard Kimber, XO

With over two decades of commercial and customer experience, and specialisation in measuring customer satisfaction and loyalty, Richard’s experience of business measurement, metrics and analysis allows him to identify, target and improve those areas in a business that make the largest impact to customers, colleagues, business process and the bottom line.

Richard is a companion member of The Institute of Customer Service and is visiting guest lecturer on customer experience at Huddersfield Business School. He is also the author of “The unforgettable customer experience: win customers, keep customers”.