• Customer Centric Companies
    Work with ContextEngage
    Increase CX while Reducing
    Support Costs by Over 30%!
    ► Boost Customer success and engagement
    ► Improve support team performance
    ► Merge personal with automatic to help
        customers and employees
    Zendesk & Paligo Resellers. CX Experts
    Chat with us now
  • Effortless
    Can your customers
    get quick answers to their questions?
    Reduce customer queries by up to 70%. Self-service saves time and money
    Chat with us now
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  • We Help

    Official Partners:

    Unique Pricing
    Chat with us now

ContextEngage with Us

We increase your customer loyalty and sales
with our vast knowledge of
customer experience and support

These are common successes achieved by our customers, similar in all industries:

  • Reduce spiralling support costs while improving support performance
  • Place quality (self-service) help content where customers most need it (reduce customer effort and they will use your content and stay loyal)
  • Combine automatic with personal to help customers and employees
  • Integrate with other company apps such as CRM, ERP and user sync with product

Must read: If you are already using a Support CRM or checking out a new solution, read our article about how your should be utilizing your investment - Are you Making the Most of your Support CRM?

We do as we preach
This website was actually built inside the Zendesk Help Center!

See the rest of our Portfolio for further examples

Small Selection of Our Customers

Your Business - What Can we do for you

Listen to our Customers

Gameffective implemented Zendesk to help grow from a 1 agent team to over 20 just 12 months later

"We could not have grown so quickly without help from ContextEngage." (Guy Fogel, Head of Operations)

Anodot have a fully integrated Zendesk Help Center and we also manage their content authoring

"Our content project has extended way beyond our initial expectations. ContextEngage were instrumental in that". (Shay Hassidim, VP Support)

Anodot have a fully integrated Zendesk Help Center and we also manage their content authoring

Our content project has extended way beyond our initial expectations. ContextEngage were instrumental in that.

Our Services - How we do it

Why Work With ContextEngage

Zendesk and Paligo are great products with their own excellent customer service. However, we add an extra level with our services, expertise and actual business oriented sales process.

Understanding Your Actual Business Needs

We take the time to understand and improve your business and relevant workflows, before we even bring technology into the conversation.
Solution providers, with top technology support.

Pricing

Unique pricing combinations.
The more you engage with us, the less you pay.

Implementations

We are there every step of the way. From business objectives and creating the exact definitions to implementation and support.

Automations

We will set up your Zendesk with automations to help customers and reduce your support costs.
Proven record for saving company costs.

Self-Service Content

Start from scratch or move to the new generation.
Put content where your customers need it to reduce effort and increase deflection.

Integrations

Taking care of your integrations using existing plugins or we will create our own.

Our Portfolio

Check out some of the Zendesk Help Centers we have created. We can help you to:

  • Design your Help Center
  • Implement the design inside the Help Center
  • Plugins to add functionality such as popouts, expandable sections, navigation menu and more
  • Create the content architecture so you know what and where to write
  • Write the actual content

Check out our ContextEngage Apps

ContextTranslate App

This app has been discontinued.

ContextTranslate Banner

FlareZendesk App

FlareZendesk app discontinued - Use Paligo for authoring with Zendesk integration.

Once we discovered Paligo, we became official Paligo partners. Paligo is a cloud-based authoring application. The range of features is much more than a Help Authoring Tool (such as Flare) with workflows, Zendesk integration, versioning and a whole bunch of other featuring directly built in.

Have enterprise authoring functionality and full workflow management without the enterprise level pricing.

Please go to www.paligo.net for more details.

Download the 1st chapter for free of The Unforgettable Customer Experience, written by our own XO Richard Kimber.

About Us

ContextEngage have two offices - Liverpool, UK and Bet Shemesh, Israel. We serve worldwide.

Steve Wiseman, CEO

Born in Liverpool, UK and residing in Israel, Steve is an expert in a number of areas. Specializing in the world of content, Steve has run Context for over 15 years providing technical and marketing content solutions. Customers range from Microsoft and Intel to the smallest of startups.

Now also an expert in deploying solutions to help clients have an amazing experience with their own customers. Using his vast business experience, Steve concentrates on the business aspect of the implementation before getting into the technical side. His emphasis has always been on matching the business goals. Technology is the tool to make it happen.

Richard Kimber, XO

With over two decades of commercial and customer experience, and specialisation in measuring customer satisfaction and loyalty, Richard’s experience of business measurement, metrics and analysis allows him to identify, target and improve those areas in a business that make the largest impact to customers, colleagues, business process and the bottom line.

Richard is a companion member of The Institute of Customer Service and is visiting guest lecturer on customer experience at Huddersfield Business School. He is also the author of “The unforgettable customer experience: win customers, keep customers”.